Thank you for using the Spark app. We're excited to share the latest updates designed to enhance your experience and improve app functionality
Menu icon refresh for better navigation
Buy mobile & broadband plans in-app
Bug fixes for improved stability
Performance enhancements
Enjoy the updates!
Thank you for choosing the Spark app.
Improvements include:
You will now be able to manage their device insurance, including submitting a claim.
General bug fixes and performance improvements have been made.
Thank you for choosing the Spark app.
Improvements include:
Explore new Help videos with broadband, mobile and benefits set up and troubleshooting tips.
General bug fixes and performances improvements have been made.
Thank you for choosing the Spark app.
We'll notify you if there's an outage with your broadband. We'll automatically load mobile data onto your phone during the outage.
Tailored product recommendations for customers.
General bug fixes and performances improvements have been made.
Thank you for choosing the Spark app.
General bug fixes and performance improvements have been made.
Thank you for choosing the Spark app.
General bug fixes and performance improvements have been made.
Thank you for choosing the Spark app.
When you register for MySpark you can choose if they want to opt in to receive marketing comms from Spark.
When you're roaming overseas you can share your location permission so you can view your roaming usage details.
General bug fixes and performance improvements have been made.
Thank you for choosing the Spark app.
General bug fixes and performance improvements have been made.
Thank you for choosing the Spark app.
General bug fixes and performance improvements have been made.
Thank you for choosing the Spark app. We're launching video capability for events and news in the Spark app.
We're also adding validation to ensure pre-sales are only available for Spark customers who have active products and services with us.
General bug fixes and performance improvements have been made.
Thank you for choosing the Spark app.
Think it’s time for an upgrade? You can now buy eligible devices and accessories on your Spark account, with the choice to pay upfront or in monthly interest free installments.
General bug fixes and performance improvements have been made.
Thank you for choosing the Spark app.
General bug fixes and performance improvements have been made.
Thank you for choosing the Spark app.
In this update, you’ll be asked to upgrade your app before you can continue using it.
General bug fixes and improvements have been made, as well as introducing Team Up. You’ll see your Team up discount in the Spark app.
We’ve made a change to keep you up to date on what else is impacted when you change your plan. You’ll see what’s happening with your subscriptions and your Team Up discount(s) - if they are changing - when you move to new plans.
Thank you for choosing the Spark app.
General bug fixes and performance improvements have been made.
Thank you for choosing the Spark app.
We’ve recently updated the Subscriptions section in the MySpark tab. You can now add a new subscription and change a subscription, all within the app.
General bug fixes and performance improvements have also been made.
Thanks for choosing the Spark App.
We've added some information in your Spark profile about how you can remove social sign-on or close your Spark app account.
General bug fixes and performance improvements have been made.
Thanks for choosing the Spark App.
Spark Advisors can now share photos with you, in real time, to help fix problems with your broadband connection. This is done in the Check your Connection troubleshooting tool.
Prices for roaming charges have been updated to include GST.
General bug fixes and performance improvements have been made.
Thanks for choosing the Spark app.
We've made general bug fixes and enhancements.
Thanks for choosing the Spark app.
In this version, we're letting you verify your identity in an easier way. Next time you need to verify yourself in a Spark store, over chat or on a call - a code will be generated in the Spark app. You can then read out this code to our staff.
Usage and Spend History can now be accessed without an extra sign in step.
In addition, we've made general bug fixes and enhancements.
Thanks for using Spark app.
This update allows customers to activate or manage additional subscriptions available through Spark, such as content or music streaming services.
Thanks for choosing the Spark app.
In this release we’ve fixed some user reported bugs and other defects found affecting the usability when navigating the shop. We’ve also updated the app to support the latest version of Android.
Users can now use their account number in addition to their line number when using guided home network diagnostic checks.
Thanks for choosing the Spark app. We've made some bug fixes and minor performance improvements in this latest update.
Thanks for choosing the Spark app. We've made some improvements in this latest update:
Usage summary page:
· Get recommendations on the best Spark plan for you and other tips.
Product details page:
· Test your internet connection with our new troubleshooting tool. Find out if there are any issues to fix.
· Heading overseas? View roaming options to suit your stay. You can now buy and manage roaming packs.
Bug fixes and performance improvements.
Spark shop - customers will be able to buy hardware through app.
Bug fixes.
Now you can look up contacts from your phone directory for third party topup and some bug fixes
The new Spark App has been completely rebuilt from the ground up to put everything you need right at your fingertips. Clear graphics and navigation make it simple to find what you’re after.
The new Spark App has been completely rebuilt from the ground up to put everything you need right at your fingertips. Clear graphics and navigation make it simple to find what you’re after.
We regularly update the Spark app to deliver a better experience.
• Updated spark benefits
We regularly update the Spark app to deliver a better experience.
• The app will now warn you if changing your prepaid value pack will lose your data stack bonus
We regularly update the Spark app to deliver a better experience.
• New: You can now change your prepaid value pack whenever you want to.
We regularly update the Spark app to deliver a better experience.
• New: You can now top up directly from your bank account with POLiPay
We regularly update the Spark app to deliver a better experience.
• New: You can now change your prepaid value pack whenever you want to.
We regularly update the Spark app to deliver a better experience.
• New: You can now top up directly from your bank account with POLiPay
We regularly update the Spark app to deliver a better experience.
Improved: You can now change your existing payment method for monthly billing
We’ve added additional features for fault and order tracking, updated help pages and fixed bugs.
We’ve listened to our customer feedback & app reviews and optimised the experience to make loading time to launch the Spark App much faster!
• Unbilled charges above plan costs, displayed on dashboard & bill details pages
• Text, minutes & data overage charges breakdown on bill details page
• Comms from Spark link to promoted features in the app
• When searching sites such as Google, we’ll link you directly to the app feature
• Access made more secure by enabling fingerprint validation on supported devices
• Create shortcuts from your home screen to app features on 7.1+
• Adaptive launcher icons for a variety of icon shapes on 8.0+
• Question a bill and request more time to pay if your bill is overdue
• See billing history and transactions back 18 months
• Data usage history for Pay Monthly and Wireless Broadband
• View usage history by hour
• View your roaming usage while you’re travelling and casual rates
• Switch between your roaming usage and standard NZ plan view
• Enable automatic roaming packs when overseas in an eligible country
• Social log in improvements
• Activate and manage your Netflix account
Bug fixes and improvements
• Setup up your monthly payments with credit or debit card• Setup direct debit payments to pay your bill• Manage or change any existing or upcoming payments• Saved card details to use for one-off payments• Set confirmation alerts for auto-renew and auto-pay options• Bug fixes and improvements
• Keep track of your daily broadband usage with our new daily usage chart which will also allow you to compare previous usage• Personalise your Spark App by setting your colour preference from a variety of colour options• Edit the names on your product titles and change the order that they display in the dashboard• Activate Spark Free WiFi, view and connect to hotspot locations from the Spark App• Bug fixes and improvements
• Keep track of your daily broadband usage with our new daily usage chart which will also allow you to compare previous usage• Personalise your Spark App by setting your colour preference from a variety of colour options• Edit the names on your product titles and change the order that they display in the dashboard• Activate Spark Free WiFi, view and connect to hotspot locations from the Spark App• Bug fixes and improvements
• New dashboard showing the most relevant plan information when the app opens.• Manage your shared plans. Share leaders can add or remove sharers and change their allowances.• Simplified settings section.• New help and support section.• Bug fixes and improvements.
• New dashboard showing the most relevant plan information when the app opens.• Manage your shared plans. Share leaders can add or remove sharers and change their allowances.• Simplified settings section.• New help and support section.• Bug fixes and improvements.
• Check for outages in your area by entering your address. You can find outage information from the menu.• Stay connected during an outage. If there’s an outage or a problem with your broadband, you'll get free data on your Spark mobiles to stay online.• Live Chat with Spark support teams from the Help & Support menu.• Bug fixes and improvements
• Mobile change plan from Spark prepaid to pay monthly• Ability to view previous top ups and extras transactions• Improvements for Spark Digital customers on representation of data usage• Prompt to add access to products when paying bills to make future bill payments easier• Change to the order that Interest Free Payments display where the is more than 1 to display showing most payments left first• Other bug fixes and minor improvements
• Ability to view remaining ‘Interest Free Payments’• Display activation status of Netflix and Spotify if eligible• Activate Netflix and Spotify if eligible• Roaming extras automatically selected for the country you’re in• Other bug fixes and minor improvements
